Privacy Policy

At axiowleno, we take the privacy of our clients and website visitors seriously. This policy describes how we collect, use, store, and protect personal information when you interact with our website and services. It applies to all data collected through our website at https://axiowleno.biz and during the course of our service engagements.

If you have questions about this policy or how your data is handled, you can reach our privacy team at [email protected].

1. What Information We Collect

We collect personal information that you provide to us directly, as well as certain data gathered through your use of our website. The types of information we may collect include:

Information you provide: When you fill out our contact form or correspond with us, we may collect your name, email address, phone number, company name, and the content of your message. If you engage us for a service, we may also collect billing details and project-related information as needed.

Information collected through technology: When you visit our website, we may collect technical data such as your IP address, browser type and version, device information, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar tracking technologies.

Client project data: In the course of delivering our AI services, we may process data that clients provide to us for analysis. The handling of such data is governed by separate project agreements and data processing terms specific to each engagement.

2. Legal Basis for Processing

We process your personal data under one or more of the following legal bases, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as when you submit our contact form or accept cookies on our website.

Contractual necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract — for example, when delivering the services you have engaged us for.

Legitimate interest: Where processing is necessary for our legitimate interests, such as improving our website, understanding how our services are used, and ensuring the security of our systems, provided these interests are not overridden by your rights.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you have requested. To communicate with you about our services, including project updates, scheduling, and deliverables. To improve and maintain our website, ensuring it functions correctly and provides a positive user experience. To analyse website traffic and usage patterns so that we can make informed decisions about content and functionality. To comply with legal and regulatory obligations under Malaysian law. To protect our rights, property, and the safety of our users and the public.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing and Third Parties

We may share your information in the following circumstances:

Service providers: We work with trusted third-party providers who assist us with website hosting, analytics, and email services. These providers process data on our behalf and are bound by confidentiality obligations.

Analytics: We may use Google Analytics or similar tools to understand website usage. These tools may collect anonymised data about your browsing behaviour.

Legal requirements: We may disclose information if required to do so by law, in response to a valid legal process, or to protect the rights and safety of axiowleno, our clients, or the public.

5. How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest. Access controls limiting data access to authorised personnel only. Regular security reviews of our systems and processes. Secure data storage within reputable cloud environments with appropriate compliance certifications. Staff training on data protection responsibilities and best practices.

While we work diligently to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to take steps to protect your own information as well.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our site. Cookies are small text files placed on your device by your web browser.

For detailed information about the types of cookies we use, how they work, and how to manage your preferences, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion. Client project data is retained for the duration specified in the relevant project agreement, after which it is securely deleted or returned.

Website analytics data is retained in an anonymised, aggregated form and does not identify individual users.

8. Your Rights

Under the Personal Data Protection Act 2010, you have certain rights regarding your personal data. These include:

Right of access: You may request a copy of the personal data we hold about you.

Right to correction: You may request that we correct any inaccurate or incomplete personal data.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to object: You may object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, and no later than 21 days as required under the PDPA.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the relevant supervisory authority. In Malaysia, this is the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.