Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

"axiowleno," "we," "us," or "our" refers to axiowleno, with its principal place of business at 15 Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia.

"User," "you," or "your" refers to any individual or organisation accessing our website or engaging our services.

"Services" refers to the AI consulting, implementation, and advisory services offered by axiowleno, including AI-Driven Customer Segmentation, Intelligent Workflow Orchestration, and Predictive Maintenance Advisory.

"Website" refers to the website located at https://axiowleno.biz.

"Agreement" refers to these Terms & Conditions together with any service-specific agreements entered into between you and axiowleno.

2. Acceptance of Terms

By accessing or using our website, or by engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

You represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these terms.

3. Description of Services

axiowleno provides AI consulting and implementation services to businesses operating in Malaysia and the broader Southeast Asian region. Our services include customer segmentation analysis, workflow orchestration design, predictive maintenance advisory, and related data science consulting.

The specific scope, deliverables, timelines, and terms for each engagement are defined in individual service agreements or proposals. These service-specific documents, together with these Terms & Conditions, form the complete agreement for each engagement.

We reserve the right to modify, update, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify existing clients of material changes that affect their engagements.

4. User Responsibilities

When using our website or engaging our services, you agree to provide accurate, complete, and current information when requested. You are responsible for maintaining the confidentiality of any account credentials or access details we provide to you.

You agree not to use our website or services for any unlawful purpose, or in any way that could damage, disable, or impair the website or interfere with another party's use of it. You agree not to attempt to gain unauthorised access to any part of our website, systems, or networks. You agree not to reproduce, distribute, or commercially exploit any content from our website without prior written consent.

If you are engaging our services, you agree to provide timely access to the data, systems, and personnel necessary for us to deliver the agreed-upon work, and to respond to reasonable requests for information or feedback within the timelines outlined in your service agreement.

5. Intellectual Property

All content on our website — including text, graphics, logos, icons, and software — is the property of axiowleno or its content suppliers and is protected by Malaysian and international intellectual property laws. You may not reproduce, modify, or distribute any content from our website without our written permission.

For service engagements, the ownership of deliverables is defined in the relevant service agreement. Generally, custom models and configurations built specifically for a client are assigned to the client upon full payment. However, axiowleno retains ownership of its pre-existing tools, methodologies, frameworks, and general know-how, which may be used across multiple engagements.

Any data you provide to us for the purpose of a service engagement remains your property. We will not use your proprietary data for purposes outside the agreed scope without your explicit consent.

6. Payment Terms

Service fees, payment schedules, and accepted payment methods are specified in each service agreement or proposal. Unless otherwise stated, all prices are quoted in Malaysian Ringgit (RM) and are subject to applicable taxes.

Payment terms are typically net 14 days from the date of invoice unless otherwise agreed. Late payments may incur administrative charges as specified in the service agreement. We reserve the right to suspend work on any engagement where payment is overdue by more than 30 days.

Refund policies, if applicable, are outlined in the relevant service agreement. Refund requests are assessed on a case-by-case basis and depend on the stage of delivery and the work completed.

7. Confidentiality

Both parties agree to treat as confidential any information designated as such, or which by its nature should reasonably be considered confidential. This includes business data, technical specifications, project details, and proprietary methodologies.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction. Additional confidentiality terms may be specified in individual service agreements.

8. Disclaimers

Our website and its content are provided on an "as is" and "as available" basis. While we make reasonable efforts to keep the information on our website accurate and current, we do not warrant that it will be error-free, complete, or uninterrupted.

The outcomes of AI and data science projects depend on many factors, including data quality, organisational readiness, and implementation context. We do not make assurances about specific results, performance improvements, or financial returns from any of our services. Past project outcomes described on our website or in marketing materials are illustrative and not predictive of future results.

Our services are advisory and technical in nature. They do not constitute legal, financial, or regulatory advice. Clients are responsible for their own compliance with applicable laws and regulations.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, axiowleno shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total liability for any claim arising from or related to a service engagement shall not exceed the total fees paid by you for the specific service giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

10. Indemnification

You agree to indemnify, defend, and hold harmless axiowleno and its directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with your violation of these terms, your use of our services in a manner inconsistent with the agreed scope, or any infringement of a third party's rights resulting from data or content you provide to us.

11. Termination

We may restrict or terminate your access to our website at any time, without notice, for conduct that we believe violates these terms or is harmful to other users, to us, or to third parties.

For service engagements, termination rights and procedures are outlined in the relevant service agreement. Sections of these terms that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification — will continue to apply after any termination.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our website or services shall be subject to the jurisdiction of the courts of Malaysia.

Before initiating any formal proceedings, both parties agree to make a good-faith effort to resolve disputes through direct discussion. If a dispute cannot be resolved informally within 30 days, either party may pursue mediation through an agreed-upon mediator in Kuala Lumpur, Malaysia.

13. General Provisions

Entire agreement: These terms, together with any applicable service agreements, constitute the entire agreement between you and axiowleno regarding their subject matter, and supersede all prior communications and proposals.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: A failure by axiowleno to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer any rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.

14. Changes to These Terms

We may revise these Terms & Conditions from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through a notice on our website. Your continued use of our website or services after such changes constitutes acceptance of the revised terms.